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Automation AI
Accelerate transformation with automation + generative AI.
Accelerate business teams
Turbocharge team productivity with automation assistants that can action any generative AI use case across any system, from creating and summarizing content to sending emails and providing recommendations.
Accelerate automators
Empower everyone, from professional developers to business users, to use generative AI to transform conversation into automation and expedite your idea-to-ROI journey.
Responsibly scale
Build in guardrails for what your users can and can’t do with generative AI, keeping your company and customer data secure and compliant across every automation.
The possibilities are endless.
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Complaint Resolution
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Customer Inquiry Sentiment Analysis
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Order Lookup Email Triage for CPG
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Patient Message Triage
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After-Visit Summary (AVS) for Patient
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Medical Summary for Practitioners
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AML Transaction Monitoring
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Invoice Processing
...and much more!
Featured Use Case
Customer Complaint Resolution
100%
near complete reduction in AHT
Increased
customer satisfaction and loyalty
Improved
agent experience and employee retention
When things go wrong, customers demand instant resolution. With AI-powered solutions, see how the Automation Success Platform can help tackle these challenges.
Generative AI infused across the Automation Success Platform.
Automation Co-Pilot for Business Users
Accelerate every process with generative AI embedded in any application
Accelerate team productivity with the first generative AI-powered intelligent automation assistant. Empower employees to use natural language to request automations across systems, generate personalized content, and summarize dense documents, without leaving their preferred application.
Automation Co-Pilot
Document Automation with Generative AI
Unlock and action data across any document type with generative AI
Unlock, extract, and embed more data right into the flow of work with the power of computer vision and generative AI. Document Automation is an open, extensible, platform-native Intelligent Document Processing (IDP) solution that empowers you to start without training your own models or assembling a data science team.
Explore Document Automation
Generative AI Integrations
Integrate with best-of-breed generative AI models
Connect to leading large language models (LLMs) and embed generative AI into every automation, helping your teams — and your business — move faster. Choose our purpose-built generative AI models trained on over 150 million automations with anonymized metadata or your LLM of choice: OpenAI on Azure, VertexAI on Google Cloud, or Sagemaker or Amazon Bedrock on AWS.
View the OpenAI package on Bot Store* More integration packages coming soon to Bot Store
Automation Co-Pilot for Automators
Accelerate developer productivity with generative AI
Scale and accelerate professional and citizen developer productivity with a natural language automation assistant embedded in the developer experience, powered by generative AI. Build better automations, faster, with real-time and in-context next possible actions plus application auto-adapt for enhanced resilience.
Request demo
Autopilot
Reduce time to automate from months to weeks
Go from discovery to prioritization to automation at high speed with generative AI. Autopilot jumpstarts automation development and guides effective prompt generation and fine-tuning to reach ready-to-launch automations in less time. Close the loop with CoE Manager integration to see ROI as it happens.
Request demoAutomate with best-of-breed large language models.
Leverage the industry's leading LLMs to best-suit your use case and change when you need to. The Automation Success Platform has been architected as the most modern, open, cloud-native automaton platform in the market, making it the perfect platform to put generative AI into action across every system.
Grab your generative AI rocket pack.
Close the skills gap to automating with generative AI with new skill-boosting courses for developers. Chart your course to enterprise automation success with expert-led guidance on hyperscaling with AI.
Ensure responsible use of AI.
Enterprise LLMs
Closely evaluate the models you choose to use. We suggest you integrate with top-tier enterprise LLMs with proven output quality and their ability to protect your data.
Guardrails for Use
Building on the Automation Success Platform, allows you to create guardrails to focus users on appropriate use, keeping company and customer data safe across every automation. You can provide pre-defined input prompts in your automation workflows using Automation Co-Pilot.
Human-in-the-Loop
Embedded directly in users’ favorite apps, Automation Co-Pilot not only provides employees easy access to generative AI, but it can also incorporate human oversight to validate the outputs AI provides and ensure it’s accurate.
Performance Monitoring
Implement automated monitoring and logging to track user activity and identify suspicious or unauthorized behavior to help prevent misuse, while keeping an audit trail for compliance.
Get generative AI right. Empower automators with AI tools, governance, and best practices to build with confidence.
Accelerate the speed, scale, and productivity of your automators and demystify building automations with generative AI. Empower your automators with a complete set of easy-to-use tools to create, govern, and optimize generative AI across your automation landscape. Select right-fit models and plug and play with pre-built secure integrations. Fine-tune to each use case with testing and optimization tools and ensure security and governance with data privacy controls and continuous monitoring and audit.
Model Selection and Integration
Choose the models that support your unique business requirements. Securely integrate with and manage generative AI models across a wide range of providers including: AWS, Google, OpenAI, Microsoft, Anthropic, and more.
Testing and Optimization
Smooth the path for automators to successfully incorporate generative AI with tools to test models and prompts and fine tune for best results for your particular use cases.
Prompt Templates
Propagate success by turning your fine-tuned prompts into reusable, managed templates for your organization and accelerate time-to-results from generative AI across many automations.
Data Privacy Controls
Ensure generative AI data privacy and security with built-in layers of protection, including data masking capabilities to keep sensitive data under your control and in your environments. Provide access to LLMs from leading providers Azure, Google Cloud, Amazon Web Services, and others, while maintaining customer prompts, responses, and all audit trails, to support your security and compliance goals.
Monitoring and Audit
Monitor your automations that include generative AI for performance and track compliance with your governance policies through an integrated set of analytics and audit tools. See how your generative AI is being used and get notified of possible data policy violations or poor model performance so you can respond quickly.
See how automation + AI power the Automation Success Platform.
Generative AI
Generative AI can be used to Interpret and create text, images and content. For example, understand customer inquiries and generate intelligent responses in email or chat.
Intelligent Document Processing
AI will understand the context and goal of a document, and interpret data accordingly.
Process Discovery
AI tracks behavior to understand intent and extract the process. AI then develops a process map to be used for automation development.
Maintain Resiliency
AI can detect changes in your automation environments. It can tell your automations how to adapt, or if the changes are dramatic, will notify teams to make adjustments.
See what's new in the automation economy.
Webinar
Register now for a webinar showcasing live demonstrations of AI-infused upgrades to the Automation Success Platform.
Blog
Learn to automate with our free course featuring live coaching and hands-on training.
Report
Named a 2023 Gartner® Magic Quadrant™ Leader for Automation, 5 years running.
